经常问的问题

来自我们的首席执行官的信息

请点击下面阅读我们的首席执行官的2021年1月2021日更新。
我们的客户提供服务和网站更新,1月2021年
Last year was an extraordinary time of great change and adjustment for all of us. This is never more true than for our organisation that has been dealing not only with the challenges presented by the pandemic, but also with the issues created by changing to a new website and IT system. We must learn from 2020 and go into 2021 with continued focus and energy, and a determination to offer solutions, improvement and excellence to our customers.

当然,我们知道,许多客户在最近几个月内没有他们应得的经验并期望狗窝俱乐部。尤其是我们正常的高服务水平和快速转向受到严重影响,而对于这我们深表歉意。部分地,这是由于登记册的显着增加引起的,同比增长15%。今年最后一个季度存在显着的兴高,这也恰逢九月暂停注册暂停的申请的积压,锁定期间对我们的加工速度产生了不可避免的影响。

But most of all – and we make no bones about this being our primary challenge - we have had to tackle the issues that have come with the implementation of our new database.

I have spent the past four months, since our new IT system was implemented, getting to grips with our challenges and helping to find solutions and I would like to update you not only on where we are now, in terms of dealing with customers’ issues and concerns, but also where we hope to be in the coming months, as we look to return to a first class service of which we can be proud.

肯定已经取得了很大的进展。在操作上,我们的关键优先级是改善注册和其他应用程序的周转时间。我们一直在推出员工制作策略,接受并培训新的团队成员,以便我们可以更快和高效地与客户查询。目前,我们在28天的时间内,我们要求客户允许垃圾注册。虽然数字将波动我们的信心我们将在此期间保持良好,但此时,垃圾注册的平均占11天,或48小时的保证饲养员,并在线窝点找到一只小狗,并且所有权的变化正在服用15天。纸张注册时间少于28天的时间,我们要求客户允许,但我们提醒客户,目前的锁定和皇家邮政的重大国家延误将意味着特别是纸质垃圾应用程序将受到影响,我们建议使用在线应用程序,这是可能的。垃圾注册的到来也可能需要更长时间的原因,但我们将向垃圾注册客户发送其独特的所有权代码和谱系登记名称的垃圾注册客户,以便小狗可以立即转移到其新所有者处理。

However, despite these turnaround times, there are too many people who are still – or who were up until recently - caught in a backlog from the switchover to our new system, particularly those waiting for Import Pedigree and Kennel Names, and we offer our sincere apologies to these customers. We want to make it clear that those people whose documents are still outstanding or who are awaiting corrected information, are our absolute priority. As such, we are putting increased resource behind these issues and hope to resolve them soon.

此外,我们非常意识到,虽然呼叫中心的平均等待时间显着减少,但这仍然太长了,我们的电子邮件响应率也没有满足我们的预期服务水平。出于这个原因,我们已经实施了持续的招聘周期和培训策略,并希望在未来几周内看到这些时代显着下降。

最后,关于客户服务和文件的交付,我只想承认,随着系统的床位,我们经历了技术问题和错误,导致错误和重复的文书工作,这是我们客户失望的源头我们作为一个组织。我们一直与我们的供应商努力处理许多软件错误,并一直纠正任何遵循的错误。我们将继续尽可能快地处理任何问题。

的网站,我们要感谢customers for their feedback, which we have been listening to and will continue to listen to as we further develop and improve the site. Just recently, we have reinstated the second generation pedigree view when using the Dog Look Up Service (also known as the Health Test Finder). Website users no longer need to log in to use this service, and the titles of dogs, for which people work incredibly hard (such as Ch and JW) have now been added, as a new feature. We have also made changes to the search functions to make it more intuitive and sophisticated. When using the Find a Puppy service, we have removed the key word search and provided a drop-down list of breeds to ensure breeders are receiving emails only for the breeds for which they are listed. Other filters allow website users to search for the location and sex of the puppy. It is also possible to refine the search to look for Assured Breeders as well as for litters produced by dogs with health test results recorded on The Kennel Club database. We have received very positive feedback about these changes, which is heartening, but we also realise that these changes are the minimum that our customers expect and deserve.

工作也在寻找我们找到俱乐部的功能和增强功能,找到一个法官并找到节目服务,我们将尽快将这些有价值的工具带回来,因为我们相信他们符合所需的标准。

There are many other areas for development, not least enhancing our customers’ experiences when accessing the vital information and tools to help breeders produce and puppy buyers find, healthy pups, and these are amongst the issues at the forefront of our minds as we make developments in the future. We have made progress in this area, for example health tests are now displayed on the Find a Puppy search for parents, which is a useful tool for puppy buyers seeking responsibly bred puppies and which was not available on our old site.

最后,正如以前所承诺的,委员会委员会的董事会和风险和保证委员会(以前为委员会委托审查IT和新网站项目),以确保为确保提供重要的学习和改进未来。此过程已经在进行中,由格兰特·桑顿领导,该报告将研究项目概念,愿景,业务规划,治理,计划管理和执行。www.w88.com面试会议将包括我们的顾问和开发人员,HARTSQUARE和Felinesoft,Nexus计划委员会和商业领先渠道。

Despite the issues past, and those remaining presently, we are listening to our customers and we have made progress and I am incredibly proud of all of the staff who have worked so tirelessly in these challenging times. We have now migrated more than 40 million records onto our new platform and whilst we know we still have many improvements to make, this new system will deliver an enhanced customer experience that will stand us in the best stead to take on the exciting and valuable projects of the future.

在个人用品上,我想说我几个月开始骄傲地开始了狗窝俱乐部的首席执行官的工作,因为它是一个组织,在其范围内的长度和宽度方面提供独特的组织狗世界和改善狗健康和福利的影响。狗窝俱乐部凭借其慈善,科学和教育工作,达到了很多令人兴奋的项目,并在管道上进行了巨大的令人兴奋的项目。www.w88.com这条范围从议会带来领先地位,并就影响狗所有者和育种者继续我们的工作来提供改善狗健康的解决方案的问题。2021年将看到IVDD计划的推出,以改善达克猎犬健康,因为他们继续蓬勃流行,并且肯尼俱乐部慈善信托基金会超过250,000英镑的承诺,除了与其他组织的国际合作之外还将研究进入Brachycephalic Health。呼吸功能分级方案在国外提供,以改善全球障碍心脏病健康。

I am confident and optimistic about the future but you, our customers, are the centrepiece of this journey. I give you my assurance that we will resolve the remaining customer service issues and offer further online improvements. We’re hearing your views, we’re asking ourselves the difficult questions and we’re working through the solutions - and we remain focused on leading the work that will help us to fulfil the vision of making a difference, for dogs and their owners.

Mark Beazley
行政长官,狗窝俱乐部

更新客户

Please note that due to the current lockdown restrictions, the processing of postal applications will be severely impacted due to the closure of our offices and we would request that you do not send any postal applications to us. All services are available to apply for online with the following exceptions.

垃圾注册(表格1)例外:
  • Adding puppies to an existing litter
  • Naming a litter using more than one Kennel Name
  • 大坝在峨尔平日期超过八岁的岁月
  • 垃圾有多个尸体
  • 比利时牧羊犬,吉娃娃(光滑),牧羊犬(光滑)和牧羊犬(粗糙)和腊肠犬 - 在制作不同的品种的情况下,即长外套
In addition following services are also not available online:
  • Variation of a Kennel Name (Form 11)
  • 允许从8岁以上的大坝繁殖
所有在线申请仍然在28天内正常处理,但不需要进一步的信息。我们将在提升限制后立即处理邮政申请。对于造成的任何不便,我们都很抱歉。
我的订单超过28天我该怎么办?
If your order is over 28 days you canemail us once让我们知道。请说明以下信息:
  • If your order was completed via post or online
  • 您用来拨打订单的电子邮件地址
  • 你的订单是什么
  • 发票号码
  • Name and Kennel Club number of dog if your order is in relation to anything outside of a litter registration application

请放心,我们会尽快回复您。然而,多个电子邮件可以延迟我们的响应时间,我们敬请请求您只向我们发送一封电子邮件,让我们知道。

经常问的问题

下面可以找到关于如何使用Kennel Club的网站的一步一步的指南。
New user
If you are a new user, please use our step by step guide to create an account.

1.转www.w88.com到右侧角落,然后点击“登录”



2.Click 'sign up now'


3. Enter your email address

4.单击“发送验证码”

5. Look in your inbox for a six-digit code

6.单击“验证代码”

7.选择密码

8.输入您的帐户的详细信息

9.注册偏好


10. Go to your account

以前的MyKC或Academy用户
请使用以前使用的相同的电子邮件地址在我们的新网站上创建一个帐户(例如MyKC或Kennel Club Academy)。您需要创建一个新密码。使用相同的电子邮件地址将意味着您仍然应该能够查看所有注册的狗。
What do I do if I can't see my data, such as registered dogs?
如果您已经创建了具有相同电子邮件地址的帐户以前与伦敦俱乐部一起使用,并且相信您的帐户等信息,例如您的注册狗,那么我们可能需要首先清理一些数据。获取帮助的最快方式是您在帐户中填写缺失的信息表单。
Services unavailable

We are currently undergoing maintenance across the following services and aim to have them back up and running from the end of October. Services currently unavailable are:

  • Find a Club
  • 找一个法官
  • Find a Show
  • Find a Rescue

Litter registration

我什么时候会收到我的文件?

We are currently experiencing a high volume of applications at the moment. We aim to process these as quickly as possible, however in some instances, it can take up to 28 days from the date of your submission to the documents arriving with you. We ask during this time that you do not email or call as we are unable to respond to everyone and this may only cause additional delay. Applications are being processed in date order so please bear with us.

我如何帮助我的小狗买家?

We appreciate that it can be difficult for your puppy buyers to be assured you have applied for a litter registration with us. Please use the email we have sent you as proof that you have submitted an application with The Kennel Club and subject to your application meeting all the relevant checks for approval, your documents will be posted within the 28 day window.

我的狗窝俱乐部宠物保险会发生什么?

We would like to reassure customers that all aspects of The Kennel Club Pet Insurance website are working as usual. You can still activate free insurance for your litters and their new owners, 24 hours a day, 7 days a week. You may not be able to use your puppy's registration number to activate cover, however you are still be able protect your litters with 5 weeks free insurance. Visit The Kennel Club Pet Insurance website and enter the puppies' and owner's details to activate today.

如何在线垃圾注册中选择胎盘?

1.如果您不拥有SIRE,则只需选择下拉下拉目:

2.Then select i do not owner the sire:

3.当你被问到'海外螺柱狗的父亲是什么时候?响应默认为否。然后点击“继续”

4.为萨莱的注册号码或SIRE的螺柱书号选择按钮

在线账户

How to create an account

1.转www.w88.com到右侧角落,然后点击“登录”



2.Click 'sign up now'


3. Enter your email address

4.单击“发送验证码”

5. Look in your inbox for a six-digit code

6.单击“验证代码”

7.选择密码

8.输入您的帐户的详细信息

9.注册偏好


10. Go to your account

如何更改密码

1.转www.w88.com到右侧角落,然后点击“登录”


2.左边的导航,去更新www.w88.compassword'


3. Enter your email address


4. Confirm the verification code

5.输入新密码

6.您的密码将更新

Forgotten password

1.转www.w88.com到右侧角落,然后点击“登录”



2.单击“忘记密码?”www.w88.com



3. Enter your email address



4. Confirm the verification code



5.输入新密码

如何找到狗窝俱乐部学院

1.转www.w88.com到右侧角落,然后点击“登录”


2.登录您的帐户

3. Once in your account on the left-hand side you will see the title 'Academy'


4.点击“学院”,它将带您到新的学院仪表板


5.在您的仪表板中,您可以完成课程和评估

Managing your litter advert for Find a Puppy (if purchased in litter journey)

1.一旦您的垃圾已批准,您将能够创建您的广告

2.Go to the right-hand corner and click 'login'


3.点击“我的注册”


4.向下滚动到垃圾,然后在您希望宣传的垃圾上选择“查看垃圾详细信息”


5. Click on 'edit advert preferences'

6.您可以上传最多四个带有字幕的图像 - 这些可能是整个垃圾,大坝/塞和单独的小狗。可以选择一个图像作为主图像 - 这是在查找小狗中的结果瓷砖上会出现的内容

管理您的垃圾广告寻找小狗(如果没有在垃圾之旅中购买)

1.如果您愿意,您可以在为您的垃圾注册支付后创建一个小狗的广告。这可以通过您的在线帐户进行管理。首先,您需要等待您的垃圾被批准,然后您将能够创建广告

2.Go to the right-hand corner and click 'login'


3.点击“我的注册”


4.向下滚动到垃圾,然后在您希望宣传的垃圾上选择“查看垃圾详细信息”


5. Click on 'edit advert preferences'

6. Once here, you can purchase your advert


7.一旦购买,您将以屏幕呈现,该屏幕表示“管理您购买的垃圾广告”

删除您的垃圾广告查找小狗

1.转www.w88.com到右侧角落,然后点击“登录”


2.Click on 'my registrations'


3.找到您希望删除的垃圾

4.向下滚动到垃圾并在相关垃圾上选择“查看垃圾详细信息”


5. Click on 'advert settings'


6.移动滑块,说“广告发布”以取消激活广告

Marking individual puppies as sold

1.转www.w88.com到右侧角落,然后点击“登录”


2.Click on 'my registrations'


3.找到你想要标记的小狗的垃圾

4. Scroll down to the litter and select 'view litter details'


5. Click on 'advert settings'


6.单击“售出”的框中

7.小狗现在将被标记为已售出

Dog look up, Health Test Results Finder and CoI

How do I look up a dog?
If you would like to look up a dog's pedigree or health test results, you can do so by using our健康测试结果发现者。这可以在您的帐户中或访问网站的健康部分找到。
Where do I find the Inbreeding Coefficient calculator?
The近亲繁殖的系数计算器可以在您的帐户登录或我们网站的繁殖和健康部分中找到。

俱乐部

如何取消列出的状态俱乐部订阅
If you would like to cancel your listed status application, please email us:
How to order Good Citizen Dog Scheme stationery online

1.转www.w88.com到右侧角落,然后点击“登录”


2.Switch from your account to the club profile account

3.点击www.w88.com良好的公民狗计划文具订单表格

4.如果您尚未登录,则会为您提供错误消息

5. Complete all the relevant details on the form and add your products to your cart. You will then be able to complete your payment method

如何提交俱乐部结果

1.转www.w88.com到右侧角落,然后点击“登录”


2.Switch from your account to the club profile account


3.去www.w88.com'展示日记'


4. Scroll down to 'past shows'

5. Click on 'add results'

6.将所有结果输入我们提供的一系列Excel模板

7. Upload the Excel file by clicking on the 'upload results' button


8.提交结果

如何申请您的展示/试用申请并收到许可证

1. Go to the right-hand corner, click 'login' and enter your details


2.Switch from your account to the club profile account


3.显示/试用应用程序的链接将显示在您的仪表板上

订阅

How to manage your membership subscriptions online

1.转www.w88.com到右侧角落,然后点击“登录”


2.登录您的帐户


3. Click on 'my subscriptions'

续订订阅和会员资格

Auto renew

如果您有订阅/会员资格,则设置为自动续订(即通过直接借记),我们将自动为其他术语续订订阅。如果续展付款金额或付款日期已从现有的订阅发生变化,我们将通过续签到期日之前的六周通过电子邮件发送此更改通知。

手册更新

如果您没有选择自动续订订阅/会员资格,我们会要求您手动付款以确保您的订阅的继续。您可以根据“我订阅”部分的在线帐户中执行此操作。您将在订阅更新日期之前通知即将到来的手册续订。

You can manage your subscriptions within the 'my subscriptions' area of your online account. Customers who have subscriptions set to manually renew will be able to make online payments via the 'my subscriptions' area of their account 14 days prior to the renewal date.